Booking expectations
Terms & conditions
Published booking, payment, cancellation, transportation and guest-responsibility terms.
Last reviewed for this website: September 8, 2026
Booking confirmation
All services are subject to availability and become confirmed when J. Guillaume sends a booking confirmation. A deposit or full payment may be required.
Payment
The published terms allow bank transfer, credit card or another method specified by the business. Full payment is required before service unless the business agrees otherwise. this website does not process payments.
Customer cancellations
Cancellations made more than 48 hours before the scheduled service receive a full refund. Cancellations within 48 hours incur a 50% cancellation fee. Same-day cancellations and no-shows are not refunded.
Company cancellations
If the company cancels because of weather, safety, low participation or another unforeseen circumstance, the published terms provide a full refund or alternative arrangement.
Custom tours and transportation
Custom itineraries and prices are confirmed before booking. Provide accurate airport, date, pickup, destination, guest and luggage information.
Guest responsibilities
Guests are responsible for required identification and travel documents, securing personal belongings and following staff safety guidance.
Request the complete terms in writing with your booking. The direct confirmation controls your specific service.